Enjoy Illinois Website Privacy Policy
The Illinois Department of Commerce & Economic Opportunity (“DCEO,” “EnjoyIllinois.com” or “we”) developed and maintains the EnjoyIllinois.com website in order to give the public access to helpful information about travel in Illinois. This service is continually under development. While we try to keep the information timely and accurate, your reliance on the information is at your sole risk. We may revise, delete, amend or correct any information contained on this website at any time.
We understand that you want simple, easy to understand information in our privacy policy. We have done our best to make this policy clear and simple to use. There are, however, legal requirements that we must follow, and some of them require detailed technical information. For an overview of key points, we have provided a short Summary of Key Points below and have organized this Privacy Policy in as straightforward and logical a way as possible.
PLEASE NOTE: “Big Lincoln” Chatbot. DCEO engages with a third party, Matador Ventures, Inc., to provide the AI Chatbot functionality labeled “Big Lincoln.” By engaging with this chatbot you are consenting to their specific privacy policy and terms of service outlined below.
Table of Contents
- Data Privacy Policy
- Summary of Key Points
- Your Personal Data
- Technologies Used to Automatically Collect Information
- Use of Internet Cookies
- Use and Maintenance of Personal Identifying Information
- Security of Personal Data
- Do Not Track Notices
- Email Communications
- Children Under the Age of 18
- Removing Your Data
- Other Websites and Social Media
- Changes to this Privacy Policy
- How to Contact Us
- Specific Privacy Acts
- Terms and Conditions
- AI Chatbot / “Big Lincoln” Chatbot Terms of Service and Privacy Policy
PLEASE NOTE: “Big Lincoln” Chatbot. DCEO engages with a third party, Matador Ventures, Inc., to provide the AI Chatbot functionality labeled “Big Lincoln.” By engaging with this chatbot you are consenting to their specific privacy policy and terms of service outlined below.
I. Data Privacy Policy
Updated April 28, 2024
Introduction
DCEO values your trust and respects your personal data. We want you to understand what data we collect, what we do with it, and what your rights are with respect to this data.
We take specific precautions to limit the data we collect, to only use it in ways which you have approved and to keep our policies current. We review and update this policy at least every 12 months so that we can effectively protect your privacy.
If you have any questions or concerns you would like to discuss with us, you can contact us at: support@enjoyillinois.com
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a. Summary of Key Points
What personal data do we collect?
When you visit our website, we do not automatically collect any sensitive personal data except that we may automatically receive some personal information, including your Internet Protocol (IP) address, Device ID, cookie information, browser information and other technology tags like the date and time you visited this website and which website you visited just before this one. This type of personal information is usually collected by Internet cookies. More information about the Internet cookies we use and how to opt-out of cookies is below.
If you fill out a form or sign up to receive our emails, you will be asked to enter necessary information, such as your name and email address, but sharing such sensitive information is totally voluntary, and we will only use the information for the reason you gave the information to us, such as subscribing to a newsletter. We will never sell your information to anyone.
What do we do with the data we collect?
If you choose to share your personal information with us, we will use it only to perform the tasks you request, like sending our newsletters to you. If we automatically gather any information, like your IP address or anonymous information about website visitor behaviors, we use it only to enhance the performance of our website and for the specific purposes discussed in our cookie settings and in the Your Personal Data section below.
Do we share or sell your personal data with any third parties?
We do not sell your personal data to any third parties. We do use certain third-party services, such as Google Analytics to analyze and enhance our website’s performance. For more details on the services we use, click here. Any time that we need to share personal data, we carefully consider all options and strive to share as little as possible.
What is the relationship between EnjoyIllinois.com and the companies listed on our website?
We provide information about many companies that you may want to do business with when you visit Illinois. If you make travel arrangements through a link with one of these companies that you find on our website, you will be directed to the third-party website of that hotel, tour company, or other travel related company that you selected, and you will provide information directly to them on their website. No reservations or payments are made on our website, and we do not receive any of your information from the companies we link to on our website. Please review the privacy policy of these third parties for information about how your personal data is treated by them.
Do we use cookies to collect personal information?
EnjoyIllinois.com collects some data through the use of cookies. Please refer to our cookie policy for details on the cookies we use and how to opt out from the collection of your data by these cookies.
What are your rights with respect to your personal data?
Your rights with respect to your personal data are defined by laws where you live. For instance, if you live in California, the specific California privacy laws (the California Consumer Privacy Act (CCPA) may apply. If you live in the European Union (EU), the General Data Protection Regulation (GDPR) will apply. We comply with all applicable laws and regulations.
Generally, you have the right to:
- be informed of what data we collect and how we use that data,
- opt out of the collection of your personal data,
- opt out of the sale of your personal data,
- opt out of having your personal data shared with other companies,
- have your personal data corrected if there are errors in it,
- have your personal data removed from our records.
What principles guide your collection of personal data?
We process all personal data in accordance with the following data protection principles, consistent applicable law:
- Process personal data lawfully, fairly and in a transparent manner.
- Collect personal data only for specified, explicit and legitimate purposes.
- Process personal data only where it is adequate, relevant and limited to what is necessary for the purposes of processing.
- Keep accurate personal data and take all reasonable steps to ensure that inaccurate personal data is rectified or deleted without delay.
- Keep personal data only for the period necessary for processing.
- Adopt appropriate measures to make sure that personal data is secure and protected against unauthorized or unlawful processing and accidental loss, destruction or damage.
Do you collect data from minors?
Our website is not targeted to minors and does not knowingly collect sensitive personal data from anyone under the age of 18. If you are a parent and believe we have collected any personal data from your child, please click here for further information and a link you can use to contact us and have the information deleted.
Is the Big Lincoln Chatbot operated by DCEO?
DCEO engages with a third party, Matador Ventures, Inc., to provide the AI Chatbot functionality labeled “Big Lincoln.” By engaging with this chatbot you are consenting to their specific privacy policy and terms of service outlined below.
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b. Your Personal Data
EnjoyIllinois.com will not collect sensitive personal identifying information about you when you visit its website unless you voluntarily choose to provide that information by performing certain activities, such as entering information in an online form, sending an e-mail, registering for a EnjoyIllinois.com subscription, or by engaging in an online transaction.
We do not sell any of your personal data to any third party.
EnjoyIllinois.com will automatically collect certain information and data about the use of this website to perform site analysis, such as analyzing trends, administering the site, preventing fraud, tracking website navigation in the aggregate, and gathering broad demographic information for aggregate use. Information collected automatically includes:
- the name of the domain from which the website was accessed,
- the date and time the website was accessed,
- the site address (also called the URL) of the link clicked to access the site,
- Internet protocol (IP) addresses,
- browser type and operating system,
- Internet service provider (ISP),
- referring/exit pages,
- platform type, and
- number of clicks.
This information is collected through our use of Google Analytics. For more information about our use of Google Analytics, please see the “Technologies Used to Automatically Collect Information” section of this Privacy Policy here.
For more information on Google Analytics, including information about your privacy options regarding Google’s services, please visit Google’s information page to learn how Google uses data when you use our websites or applications. Click here to opt-out of Google Analytics.
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c. Technologies Used to Automatically Collect Information
EnjoyIllinois.com uses technologies provided by other companies to operate and analyze the website and users’ experiences while visiting the website. We will not use these technologies to automatically collect sensitive personal identifying information about you, but some of these technologies do collect derivative data, like your IP address. Most of the information collected by these technologies is anonymous information about your experience on our website which does not identify you in any way.
Google Analytics
EnjoyIllinois.com uses Google Analytics to collect and process some of your information. This information is aggregated and is used to improve the website. Specifically, we are using Google Analytics Version 4 (GA4), and we have deactivated Google Signals, which means we are not collecting interests and demographics information. This choice protects your privacy and still allows GA4 to provide us with helpful information on standard metrics while excluding details about each user. For more information, please visit Google's website to learn how Google uses data when you use our websites or applications. Click here to opt-out of Google Analytics.
Algolia Search
EnjoyIllinois.com also uses Algolia Search to help our website function. Algolia may store your IP address for up to 90 days after you visit our site. If you wish to have all your data deleted from Algolia’s service, you may contact them at privacy@algolia.com. None of the data stored by Algolia is accessible to us, nor do we share it; it is used only to enhance your experience on our website.
Cookie Script
We use Cookie Script to manage our cookies. Please see our Cookie Policy for details on how Cookie Script interacts with your personal data.
Targeted Advertising
We use retargeting pixels in our website which may actively capture data and retarget website visitors so that they may see ads related to the content they viewed.
If you would like to opt-out of all targeted interest-based advertising, please visit the Network Advertising Initiative (NAI) Consumer Opt-Out website at https://www.networkadvertising.org/managing/opt_out.asp, or if you are located in the European Union/European Economic Area, please visit European Interactive Digital Advertising Alliance (EDAA) Your Online Choices website at https://www.youronlinechoices.eu/. Please note you will continue to receive generic ads.
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d. Use of Internet Cookies
DCEO uses small data files called cookies which are placed on your computer to enhance the performance of this website and your experience while using it. Some of these cookies are necessary to allow you to navigate the site. Some cookies also collect data from you as you use the site. You may review our detailed Cookie Information for more detailed information by clicking the Cookie Settings link below.
You may allow or reject some or all of these cookies at any time by clicking the Cookie Settings link below.
If you reject cookies, you can still use EnjoyIllinois.com, but your ability to use some areas or functions of the website may be limited.
A detailed list of the cookies we use and the purposes they serve can be viewed by clicking the Cookie Settings link below.
If you have any questions about our Cookie Policy or how to change your choices with respect to cookies, please contact us here: support@enjoyillinois.com
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e. Use and Maintenance of Personal Identifying Information
We use personal data collected from our website for our business purposes to:
- Improve our products and services
- Conduct research and analysis to improve the operation of our website
- If you consent, track your use on our websites and personalize your visits to our website for marketing purposes
How We Share Personal Data About You
Any time that we need to share personal data, we carefully consider all options and strive to share as little as possible.
We may share personal data about you:
- With staff and other state agencies in order to process your request, respond to your e-mail, or otherwise ensure a proper response to your request.
- With service providers, consultants and contractors who help us with: development, maintenance and support of our website; marketing research and analysis; communications and customer service. We do not authorize these service providers to use or disclose Personal Information except as necessary to perform tasks we have asked them to do for us or to comply with legal requirements.
- To comply with laws or to cooperate with a legal investigation or a request from a government authority.
- To protect our legal rights and legitimate interests, and those of our business partners and service providers.
- To protect the legal rights, safety and security of users of our website.
- To prevent fraud.
- In a format that does not personally identify you, such as statistics.
- With your consent.
Your personal information will not be disclosed or used for purposes other than those specified, without your consent.
Storage of Data
We will retain data only so long as necessary.
Voluntary Provision of Personal Data and Sharing with Related Agencies
To conduct some transactions online, such as requesting information or subscribing to our newsletter, it may be necessary for users to provide personal identifying information to DCEO. Any personal identifying information voluntarily provided by you will be used only for the purpose for which the information was provided and may be shared with staff and other state agencies in order to process your request, respond to your e-mail, or otherwise ensure a proper response to your request. Each agency makes reasonable efforts to maintain accurate, complete, timely, and relevant personal identifying information as necessary to assure fairness when using that information to make any determination regarding the individual.
Each agency may have their own policies and procedures with respect to the handling of personal identifying information, based on that agency's legal mandate and regulatory requirements. Be sure to review agency-specific policies and procedures before providing personal identifying information to ensure you know how your information may be used.
Recipients of Personal Data
Recipients of personal data may include fulfillment providers for physical mailing, email deployers, technical providers of data storage, and back-end service providers. All our employees who receive or review personal data have received training concerning maintaining the confidentiality of such data and committed themselves to confidentiality. Where appropriate, we will enter into written agreements governing the processing and confidentiality of personal data by third parties.
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f. Security of Personal Data
We use physical, electronic, and administrative safeguards designed to protect personal data from loss, misuse, and unauthorized access, use, alternation or disclosure. We store all personal data you provide to us on servers employing security protection.
While we are diligent about user security on our website, the transmission of information via the internet nor any data security technique is 100% secure, so we cannot guarantee that personal data will never be accessed, used or disclosed. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our websites. Please note that the fact that information provided by you is personally identifiable does not mean that it will remain private in all circumstances. In addition, there may be other laws that require public access to personal identifying information.
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g. Do Not Track Notices
A Do Not Track Notice is a setting you may choose on your internet browser that requests websites to disable any tracking technology used on the website. Currently, there is no standard or uniform technology used for these notices, and applicable laws do not require them. As a result, we do not respond to, or honor, Do Not Track notices.
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h. Email Communications
DCEO communicates with people interested in Illinois travel experiences through email. We protect our email address lists, data and other personal data used in email correspondence with the same reasonable practices we use to protect personal data collected though this website. If you receive an email from us, you are someone who has either:
- Expressly provided your email address to us so that we can send you information about products or services (“opt-in”) or
- Provided your email address to us through an existing relationship.
Our emails are sent with an automatic unsubscribe option you may use if you would like to stop receiving emails from us at any time. If you have consented to receive marketing messages from us, our affiliates or business partners, you may opt-out at any time by clicking on the unsubscribe button on the bottom of our email.
When we send emails, we sometimes track who has opened or clicked through the email contents. We track this information to measure interest in a subject, monitor an email campaign’s performance or better understand user trends so we can improve your experience.
Because we plan our communications in advance, it may take several weeks for your opt-out request to take effect. If you continue to receive marketing messages from us or our affiliates or business partners after you opt-out, please let us know so that we can investigate the situation.
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i. Children Under the Age of 18
EnjoyIllinois.com is not directed at children under the age of 18, is not intended to solicit information from children under the age of 18 and does not knowingly contact or collect information from children under the age of 18.
Under the U.S. Children's Online Privacy Protection Act (15 USCS § 6502), children under the age of 13 are not eligible to use services that require submission of personal identifying information. This includes submitting personal identifying information to EnjoyIllinois.com as part of a user profile or personalization profile. If you are an individual under the age of 13, you may use EnjoyIllinois.com only if used with your parent or legal guardian. Seek guidance from your parent or guardian if you are under the age of 13.
If you are the parent or guardian of a child under the age of 18 whose information has been accidental shared with EnjoyIllinois.com, you may visit our Unsubscribe page here or contact us here so that we may remove the information from our records.
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j. Removing Your Data
If you have provided us with any of your personal data, for instance by subscribing to our newsletter, you may direct us to remove this data.
If you have subscribed to the newsletter and do not wish to continue receiving it, you may click “unsubscribe” at the bottom of any email we send to you or you may contact us here.
If you wish to have all data that you have given us removed from our records, please click here or call us at 800-226-6632 number.
Because we plan our communications in advance, it may take several weeks for your opt-out request to take effect. If you continue to receive marketing messages from us or our affiliates or business partners after you opt-out, please let us know so that we can investigate the situation.
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k. Other Websites and Social Media
Our website contains links to other websites, such as hotels, tour operators and other travel related services and information. This Privacy Policy only applies to our EnjoyIllinois.com website, so when you visit or use other websites you should read their privacy policies.
Our website and communications may contain links to social media websites such as Facebook, LinkedIn, Twitter, etc. and social media features, such as the Facebook “Like” and “Share” buttons. Social media sites and features may collect and use Personal Information from you. We have no control over and are not responsible for the privacy practices, policies or content of any Social Media websites or features, even if you link to them from, or use them on, our website. Please review Facebook’s privacy policy at https://www.facebook.com/about/privacy/update. Please review LinkedIn’s privacy policy at https://www.linkedin.com/legal/privacy-policy. Please review Twitter/X’s privacy policy at https://twitter.com/privacy. Please review Instagram’s privacy policy at https://privacycenter.instagram.com/policy.
We are not responsible for information, content and/or the privacy practices of Third Parties operating websites that may link to this website. The inclusion of a link on this website does not imply endorsement of the linked site by us or by our affiliates or business partners.
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l. Changes to this Privacy Policy
We take specific precautions to limit the data we collect, to only use it in ways which you have approved and to keep our policies current. We review and update this policy at least every 12 months so that we can effectively protect your privacy, and we will place any updates on our website.
This privacy policy was last updated on April 28, 2024.
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m. How to Contact Us
Please contact us if you have any questions about our privacy policy or information we have about you.
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n. Specific Privacy Laws
Privacy laws differ based on where you live. Some local laws will apply to us, but others will not. If you have specific questions about which local laws apply to you, please contact a representative of your local government or legal counsel. We comply with all applicable laws and regulations, although your specific rights may vary depending on your jurisdiction.
Your California Privacy Rights
If you live in California, California law allows you to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed your Personal Information (if any, and as defined under California law) for the third party’s direct marketing purposes in the prior calendar year, as well as the type of your Personal Information disclosed to those parties. If you live in California and would like to request this information, please send your request in an email to support@enjoyillinois.com.
Your Rights Under the E.U. General Data Protection Regulation (“GDPR”).
The Illinois Department of Commerce & Economic Opportunity (DCEO) may collect data from individual users of EnjoyIllinois.com. Certain elements of this data may constitute protected “personal data” as that term is defined in the E.U. General Data Protection Regulation (“GDPR”).
Regarding Personal Data under the GDPR
You have rights regarding the personal data we have about you.
You may object to or restrict our collection, use, sharing, transfer and/or storage of personal data regarding you. You may also request a copy of the personal data that we have about you. You may also ask us to transfer (portability), correct or remove personal data you think is incorrect.
If you have a registered account in our system, you may object, restrict, access, correct or request transfer (portability), deletion or a copy of some or all personal data about you by logging in to your account or by contacting us at support@enjoyillinois.com. We respect these rights for all users of our website.
A copy of the GDPR is available here.
Notice to Users in the EU and Related Jurisdictions
If we are using our products or services to process personal data about you, you may contact us at support@enjoyillinois.com to object, restrict, access, correct, delete or transfer (portability) personal data about you.
DCEO tells all users, including individuals located in the EU/EEA, UK or Switzerland, the reasons for processing personal data about them, how it uses personal data and the legal basis for processing by providing this Privacy Policy and related notices, disclosures and consent forms. DCEO will not process personal data regarding persons in the EU/EEA/UK/Switzerland or other jurisdictions for other reasons.
II. Terms and Conditions
Updated March 2024
The EnjoyIllinois.com website is provided as a public service and is owned and operated by the Illinois Department of Commerce & Economic Opportunity (DCEO). This website is not, nor is it intended to be, an open public forum.
By visiting or using EnjoyIllinois.com you are agreeing to these terms and policies.
You agree not to access, or attempt to access, or allow any employee, agent, or contractor to access or attempt to access any portion of the website, using any means other than through the interface that is provided by DCEO, unless you have been specifically allowed to do so in a separate, written agreement with DCEO. You specifically agree not to access, or attempt to access, or allow any employee, agent, or contractor to access or attempt to access any of the website through any automated means (including, but not limited to, use of scripts, web crawlers or screen scrapers) and shall ensure that you and your agents, employees, and contractors comply with the instructions these terms and any instructions of the State of Illinois, including without limitation any instructions located in any robots.txt file present on the site.
You agree not to use for commercial purposes, or resell, or allow your employees, agents, or contractors to use for commercial purposes or resell any of the data derived from this website unless you have been specifically allowed to do so in a separate, written agreement with DCEO, or other State of Illinois agency or department-specific terms provided with such data allow you to do. DCEO reserves the right to discontinue your access by whatever means it chooses, and without notice, if it detects a violation of these terms.
All content on EnjoyIllinois.com is the property of the State of Illinois or its content suppliers and may be protected by intellectual property or other laws. You may not modify, copy, distribute, display, reproduce, publish, license, create derivative works from, sell, or transfer information, products, services, images, designs, or logos obtained from EnjoyIllinois.com unless the law otherwise provides or DCEO gives you prior written permission.
You may not use EnjoyIllinois.com or any of its content for any purpose that is unlawful or to solicit the performance of any illegal activity or other activity that infringes upon the rights of DCEO or others. Duplication or use of any content from this website for commercial purposes or in any manner likely to give the impression of official approval by DCEO is prohibited.
You agree that DCEO may take any action necessary, whether at law or in equity, to protect its rights, and the rights of others, as set forth hereunder.
These terms are subject to change without notice.
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Accessibility Policy
The Illinois Department of Commerce & Economic Opportunity (DCEO) is committed to providing a web presence that is inclusive and available to the largest possible audience. Pursuant to the State of Illinois’s Digital Standards this website was designed to be in compliance with the Web Content Accessibility Guidelines 2.0, as published by the Web Accessibility Initiative of the World Wide Web Consortium, at a minimum Level AA success criteria.
This website has been designed to be compatible with assistive technologies and a wide variety of browsers and has been tested for compliance with screen magnification software, screen-reading software, and text-only browsers. DCEO will continue to test future releases of this website and remains committed to improving its accessibility and serving the widest possible audience.
If you cannot fully access the information on any page of this website, please email: support@enjoyillinois.com and let us know the accessibility issue you are having. Please indicate the nature of your accessibility problem, the preferred format in which to receive the requested information, the web address of the requested information, and your contact information so that we may best serve you. We will try to provide the information to you in your preferred or another accessible format or make the necessary improvements to make the information accessible.
Note that individual state agencies or departments may have their own accessibility policy; please refer to each individual agency's or department's policies for more information about its compliance with accessibility standards.
DCEO accepts no responsibility for the content or accessibility of any external websites or external documents linked to on this website.
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Social Media Policy
The Illinois Department of Commerce & Economic Opportunity encourages the use of social media, social networking sites and emerging web tools to enhance transparency, communication, customer service, collaboration and information exchange among DCEO and the public.
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Disclaimer of Warranty
The EnjoyIllinois.com website and all content is provided “as is.” No warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. All warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If you find any errors or omissions, we encourage you to report them to brad.strauss@illinois.gov via email.
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Disclaimer of Liability
Neither the DCEO, nor any of its agencies nor any of its employees shall be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information. In no event shall the EnjoyIllinois.com website or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence or under any other cause of action.
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Security and Monitoring Notice
For security purposes, all network traffic is monitored in order to identify unauthorized attempts to upload or change information, or otherwise conduct criminal activity. In connection with authorized law enforcement investigations and pursuant to required legal process, navigational information may be used to assist in obtaining personal identifying information.
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Linking Notice
Linking to EnjoyIllinois.com from External Websites.
Entities and individuals linking to EnjoyIllinois.com must not (1) capture EnjoyIllinois.com pages within frames; (2) misinform users about the origin or ownership of EnjoyIllinois.com content; (3) in any way modify the content and present it as the content of EnjoyIllinois.com; (4) portray any person, entity, or subject in a false or misleading light; (5) imply that DCEO endorses your products or services; or (5) violate any protected intellectual property rights to content on EnjoyIllinois.com.
Be aware that EnjoyIllinois.com and its subpages may change or be deleted at any time without notice. You are solely responsible for the accuracy of your links.
Links from EnjoyIllinois.com to External Websites and Pages
DCEO is not responsible for the contents of any off-site pages referenced. The user specifically acknowledges that DCEO is not liable for the defamatory, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user. Links from the Enjoy Illinois web pages on the World Wide Web to other sites do not constitute an endorsement from DCEO. These links are provided as an information service only. It is the responsibility of the web surfer to evaluate the content and usefulness of information obtained from other sites. The EnjoyIllinois.com website contains links to other related World Wide Web Internet sites and resources. Since EnjoyIllinois.com is not responsible for the availability of these outside resources or their contents, you should direct any concerns regarding any external link to its site administrator or webmaster.
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Disclaimer of Endorsement
EnjoyIllinois.com is a distributor of content sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information provided by users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of DCEO and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by DCEO.
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Jurisdiction-Governing Law
Construction of the disclaimers and resolution of disputes thereof are governed by the laws of the State of Illinois. The laws of the State of Illinois, U.S.A., shall apply to all uses of this data and this system. By use of this system and any data contained therein, the user agrees that use shall conform to all applicable laws and regulations and user shall not violate the rights of any third parties.
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Severability
If any provision in these terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, then that provision will be deemed severable from the remaining terms and will not affect the validity and enforceability of the remaining provisions.
III. AI Chatbot / “Big Lincoln” Chatbot Terms of Service and Privacy Policy
DCEO engages with a third party, Matador Ventures, Inc., to provide the AI Chatbot functionality labeled “Big Lincoln.” By engaging with this chatbot you consent to their terms of service outlined below.
Terms of Service
Effective Date: Jan 07, 2024
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1. Terms of Service
By accessing and using the Chatbot, you agree to these terms of service (“Chatbot TOS”), which form a binding agreement and describe your rights and responsibilities when using our chatbot. You also agree to be bound to the following, which are hereby acknowledged and fully incorporated into the Chatbot TOS:
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- Matador Terms of Service
- Matador Privacy Policy
- In the event any terms within this Chatbot TOS contradict the Matador Terms of Service or Matador Privacy Policy, the terms of this Chatbot TOS will control. By accepting these terms, you represent that they have reached the age of majority where you live or reside; otherwise your consent is only valid with the approval of your legal representative, which must be obtained before starting to use our Chatbot.
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2. Definitions
In these Terms of Service the following definitions shall apply:
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- Matador means Matador Ventures, Inc., dba Matador Network, and its employees, agents, officers, clients, partners and assigns;
- Chatbot TOS mean the most recent version of this document at the time of using the Chatbot;
- Chatbot means Matador’s proprietary conversational, artificial intelligence powered user support assistant currently named GuideGeek;
- Chatbot framework means the past, present and future content of the software and the related functionality, technology, product and service developed, bought or licensed by Matador, including but not limited to the design and structure, texts, images, photographs, illustrations, compilations, graphic material, broadcasts, advertising slogans, databases, proprietary information, and all elements of the Chatbot protected by copyright or other right (including source and object codes);
- User means all individuals who interacts with our chatbot directly or indirectly on any of the available Platforms;
- Platform means the interface environment where Users can use our chatbots and can have a look at the Content, such as WhatsApp;
- Data means information or Content uploaded, posted, transmitted or otherwise made available by Users or for the purpose of operating our chatbots, via our chatbots, including messages, files, comments, custom texts written by Users, profile information, username, metadata and token data, avatar, country, language, contact information, phone number, e-mail address, individual ID, internal ID, position, workplace given by our Users;
- Content means the entire chatbot and all of the information, text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through chatbots.
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3. Prohibitions
Users are not entitled to:
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- change, let, lease, lend, sell, divide or decrypt in whole or in part the chatbot or information learnt while using it;
- carry out any activity that may interfere with the chatbot’s intended services to provide travel information to users (or with the servers and networks which convey information during use and/or are connected with the chatbot);
- acquire the right to copy, distribute, sell or lease parts of the chatbot;
- decrypt the chatbot solution or attempt to obtain or otherwise derive source code, trade secrets, or know-how or any portion thereof;
- acquire any intellectual property right or the content accessible on and originating from chatbot;
- work around any technical limitations of the chatbot;
- modify, reverse engineer or otherwise alter the chatbot;
- use the bot in any way prohibited by law, regulation, governmental order or decree;
- use the bot to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
- engage in activity that is false or misleading or that is harmful to others (including children), or the chatbot;
- share obscene, offensive or illegal content, advertising, spam, spyware or malware;
- gain (or attempt to gain) unauthorized access to any service, data, account or network by any means which would infringe upon the rights of others;
- use the chatbot anywhere other than the Platform where the chatbot has been made available, unless the bot publisher has enabled such uses;
- remove, modify, or tamper with any notice or link that is incorporated into the bot;
- degrade or compromise security in any way;
- communicate misleading statements about chatbot functionality, performance, origin or Data use;
- use or introduce any viruses or other code that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, Data or Chatbot Framework.
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4. User Personal Data Responsibilities
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- Users are responsible for maintaining the privacy and security of their personal information;
- Matador will not be held liable for any damage or loss that may result from Users failure to protect their personal information;
- if while using the chatbot the personal data of a third party is recorded, obtaining the consent required for that person’s data to be processed and to be transferred to the chatbot is Users responsibility;
- the controller of the data is the Customer;
- data handling is voluntary; the legal basis for processing personal data is the voluntary consent of the Users under GDPR, further information is available in our Privacy Policy;
- Chatbot is an OpenAI program (https://openai.com/), and Matador will, from time to time, transfer anonymized data to OpenAI for the purpose of maintaining and improving service;
- Chatbot may include links to Matador and Matador’s affiliates’ sites, but will never request, collect or save login information;
- in order to operate some functions of the chatbot, we work together with third parties and external service providers, as it is essential for Users personal data to be transmitted to or used via these parties to the extent and for the time necessary for the functions to operate.
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5. General Conditions
Chatbots are provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Matador makes no warranties regarding:
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- Users’ ability to use the chatbot;
- Users’ satisfaction with the chatbot;
- that the chatbot will be available at all times, uninterrupted, and error-free, and
- that bugs or errors in the chatbot will be corrected immediately.
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6. Limitation of liability
In no event will Matador have any liability arising out of or related to the Chatbot TOS to Users or to any third party for any lost profits or revenues or for loss of income, loss of data or financial loss attributable to the chatbot or any indirect, special, incidental, consequential, cover or punitive damages exceeding USD 100. The limitation of liability indicated above applies to:
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- anything related to the Chatbot and Chatbot Services;
- claims for breach of contract, warranty, guarantee, or condition; strict liability, negligence, or other tort; violation of a statute or regulation; unjust enrichment; or under any other theory; all to the extent permitted by applicable law;
- cases when such remedy doesn’t fully compensate for all losses.
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7. No Contractual Agreements
The Chatbot is not a natural person or entity with legal authority to enter into binding agreements. Matador makes no claims or warranties as to the accuracy of information provided by Chatbot, and Chatbot cannot in any case bind or cause any other person or entity to be bound by contractual terms, with the exception of this TOS and all incorporated terms, including the Matador Privacy Policy and Terms of Service.